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FAQ- What customers are asking

SHIPPING & DELIVERY

Every order from Red Pine Creations is packaged with care and gifting ready.

We ship through  USPS, 

Most orders ship within 3-5 business days, unless it is a special order which may take an extra day or two.

 

EASY RETURNS

If for some reason you are not satisfied with your product, simply return it within 30 days and receive a corrected item or a refund.

 

TRACKING YOUR ORDER

Each order has UPPS tracking so you will know when your package will arrive.

100% SECURE ORDERING 

Shopify is certified Level 1 PCI DSS compliant. As a result, all Shopify online stores are automatically PCI compliant, which ensures your customers have peace of mind when shopping from your site and makes sure your business comes across as legitimate and safe.

 

PRIVACY POLICY

Red Pine Creations LLC collects information on you in two ways:
1) the information you manually provide to us when you opt in to our email Newsletter list, make a purchase, or complete our contact form. This information can be tied directly to you because of the information you have provided.
2) information that is automatically collected via our third party partners, Square, Google Analytics, and Instagram Analytics.

The types of information collected here include things like what pages are visited on our website, your location, and how you opt in. Generally our third party partners only give this information to us in the aggregate, it is not identifiable to you. However, sometimes this information can be tied to you. For example, when you opt in to our email list, Shopify lets know which emails you open and which links you click on.

We do our best to protect your sensitive person information. We protect it by having SSL security installed on our website and partnering with Shopify, and Payment vendors to process your credit card payments so we never know your credit card number.

We collect this information to provide the best shopping experience possible and create products you will love. The information here is only shared with our trusted third party partners when necessary to delivery the products you have requested.

If you would like to know what information we have that is directly identifiable to you please contact me at: jking@redpinecreations.com.

 

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